Shipping and Delivery Policy

Standard & Express Delivery
Express Delivery is available to most metropolitan areas and suburbs for eligible in-stock items. Standard Delivery is available across the country.

Please note that we are unable to ship to P.O. Box addresses. Shipping fees and estimated delivery dates are calculated at checkout based on your postal code, product location, and order details. All shipping fees are non-refundable. For more information on returns, please see our policy here: havenmades.com

Special Delivery Service
This service is designed for oversized or overweight items.

The final price and estimated delivery date will be shown at checkout, calculated from your delivery postal code, the fulfillment location, and your order’s specifications. Processing starts after credit card verification and authorization.

Important notes: Additional charges may apply for large, heavy, or distant orders. If applicable, a representative will contact you to confirm any surcharge or offer the option to cancel. Delivery is by appointment on weekdays and requires an adult (18+) to be present. We will call 1-2 days before delivery to schedule a time window, which cannot be altered. We are not liable for costs from late deliveries. A fee may be applied if no one is present at the scheduled time. Address changes cannot be made once the delivery is in transit.

At delivery, our team is authorized to enter your address to complete the delivery. A mandatory inspection will be conducted. By signing the acceptance form, you confirm the items are in excellent condition and waive the right to claim for damages that were reasonably discoverable at that time. If you note any damage on the form, you must notify customer service within 24 hours of delivery.

Shipping fees for this service are non-refundable. Details on returns can be found here: havenmades.com